FAQ

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FAQ

Q :What forms of payment are accepted ?

A :  For now we are only accepting T.T payments  to our  Company account. For orderds with higher amounts  L/C at sight may also be  acceptable.

 

Q : What currency types are accepted ?

A: We accept USD or Euro Currencies

 

Q : I have never imported anygoods yet, where do i start ?

A:  It is oky, we have the experience to asist you get thorugh everything with an ease of mind. Please contact us

 

Q: How long is the wait time after placing the order ?

 A: This mainly depends on what you are ordering, we may have some of the items in stock most  of the time but for some  others especially for like custom mades  there is a required time frame. Although mostly no longer than 15 days.

 

Q : Why should i order from RugCleaningStuff.com ?

A : Purchasing machinery (especially used) from Turkey could be very risky for some who get in touch with wrong people.  With so many stories of people known to be ordering goods overseas and never geting  it or waiting a long time or even getting something much different than the orijinal order .We suggest you check  out our references to find out how we care for our customers.  Comunicating between the buyer and the supplier  is very important  as well as understanding  buyer’s speacial needs  for his esteemed business . Our biggest aim in business is to be your loyal and trustful suplier.

              

Q: What about after sales servicing and warranty?

A: All of the machinery we offer on our site are manufactured in Turkey, with very limited or none service centers outside of Turkey. This is why we try to price them at the most affordable way for everyone. Its also our very duty to check any machinery both in its working condition and proper packaging before shipping to avoid problems that may be caused by faulty manufacturing or improper packaging. .

We offer 1 full year warranty on most parts against factory defecs ( Except for electrical motors and components).

We are also always at your service  and eager to provide you with all information for both using the machines properly and (know-how) on technical maintanence of  the equipment.

Notice : There is no warranty on used machinery ( pre-inspection by buyer  before purchasing is avaliable,and suggested.)

Sales@rugcleaningstuff.com